Shipping Policies

Shipping Policy

Welcome to Acid / Bass! We are committed to ensuring that your shopping experience is smooth and enjoyable. Below is a detailed overview of our shipping policy to help you understand our processes and what to expect from us.

1. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days of receipt. Please note that processing times may be extended during peak seasons or promotional periods.
  • Order Confirmation: Once your order is processed, you will receive an email confirmation with tracking information.

2. Shipping Methods and Rates

  • Domestic Shipping: We offer various shipping options for domestic orders, including Standard, Expedited, and Express. Shipping rates are calculated at checkout based on the shipping method selected and the total weight of your order.
  • International Shipping: We ship internationally to select countries. International shipping rates are calculated at checkout based on destination, weight, and shipping method. Customs duties and taxes may apply and are the responsibility of the customer.

3. Delivery Times

  • Standard Shipping: Typically delivers within 5-7 business days for domestic orders and 10-15 business days for international orders.
  • Expedited Shipping: Typically delivers within 2-4 business days for domestic orders. International delivery times vary based on destination.
  • Express Shipping: Typically delivers within 1-2 business days for domestic orders. International delivery times vary based on destination.

Please note that delivery times are estimates and may vary due to factors such as weather conditions, holidays, or other unforeseen circumstances.

4. Shipping Costs

  • Domestic Orders: Shipping costs are based on the weight of the order and the shipping method selected. We offer free standard shipping on orders over [Amount] within [Country].
  • International Orders: Shipping costs are calculated based on the destination, weight, and shipping method. Customs duties and taxes are the responsibility of the customer and will be collected by the carrier.

5. Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number. You can track your shipment using the link provided in the email or by visiting the carrier’s website.

6. Shipping Restrictions

  • We currently do not ship to [List of Restricted Areas or Countries].
  • Certain products may have shipping restrictions due to size, weight, or other factors.

7. Lost or Damaged Shipments

  • If your order is lost or damaged during shipping, please contact us within [Number of Days] days of the expected delivery date. We will work with the carrier to resolve the issue and ensure that you receive a replacement or refund as appropriate.

8. Address Changes

  • If you need to update your shipping address, please contact us as soon as possible. We can only make changes to your address if your order has not yet been processed or shipped.

9. Returns and Exchanges

  • For information on returns and exchanges, please refer to our [Returns and Exchanges Policy](Link to Returns Policy).

10. Contact Us

  • If you have any questions about our shipping policy or need assistance with your order, please reach out to our customer service team at [Customer Service Email] or [Customer Service Phone Number].

Thank you for shopping with Acid / Bass! We appreciate your business and are here to assist you with any shipping-related inquiries.